Brandon Nye: customer success and account management
Brandon Nye is a Los Angeles account manager with 8 years in digital advertising, five of them agency-side. At Kargo he owned renewals and expansion on the company's largest account, ran a mid-market book, and was the internal Perplexity ambassador: the main point of contact for 100 Perplexity seats across engineering, product, sales and customer service during the 2025 Perplexity AI Business Fellowship.
Updated October 15, 2026
What has Brandon Nye done in customer success and account management?
- Inherited Kargo's Amazon account at $8.4M on one line of business with no sales support, doubled it to $16.9M in year one, and held $16.2M through 2024 budget cuts. The annual commitment renewed every year, with delivery at 120-210% of it.
- Grew the account from 1 line of business to 17, including 8 net-new lines in the first year of the IPG-to-Omnicom transfer, and closed $17.5M in 2025, a single-advertiser record at Kargo, at 100%+ of quota every quarter.
- Kept every incumbent line through the agency move: 100% incumbent retention, by re-mapping each buyer across Comfluence at OMD, IPG, Mode and client-direct.
- Ran a mid-market book (Chevron, Oregon Lottery, REI, Symetra) from September 2022, kept it after taking the lead account in January 2023, and handed it off in Q4 2023 with no lapse.
- Managed 7 account managers on the West region's other enterprise accounts (McDonald's, Sony, Kia, Nordstrom, Nike) in 2024 while running the lead account; 3 were promoted.
How does Brandon Nye drive adoption at scale?
- As Kargo's internal Perplexity ambassador during the 2025 Perplexity AI Business Fellowship, he was the main point of contact for all 100 Perplexity seats, across engineering, product, sales and customer service.
- Built the brief-to-proposal AI workflow most West-region sellers at Kargo still use, cutting proposal turnaround from 2-3 days to 3-4 hours.
- Cut DSP bulk-upload trafficking from 47 steps to 3 and onboarded clients to run it themselves, so high-impact creative launched as fast as standard banners and earned steady incremental budget.
- Ran a repeatable cadence on the lead account: weekly check-ins, monthly reviews and quarterly strategic planning with the buying teams.
How does Brandon Nye use data to find risk and expansion?
- Reads delivery, pacing and performance data to catch account risk and expansion signals early, and brings product and engineering in on fixes.
- Diagnosed a dual-vendor bid-rejection root cause that rescued the account's second-half plan.
- Designed the clean-room strategy, with log-level exposure data and transparent programmatic activation, that grew one line of business from $1.2M or less to $7M in 2025, roughly 6x.
What do clients say?
Clients and agency partners across 4 organizations wrote 7 unsolicited reference letters. Read the testimonials.
Which AI tools does Brandon Nye use?
Perplexity, ChatGPT and the OpenAI API, and Claude, plus AI workflows he builds himself: the brief-to-proposal workflow and personal n8n, Gmail and Slack automations that buy back time for client work.
Why is Brandon Nye a fit for Perplexity's Scaled Enterprise Customer Success Manager role?
The role runs a high-volume SMB and Mid-Market book through onboarding, adoption, renewal and expansion, with usage data deciding who gets a touch. Brandon has done each part.
| The role asks for | Brandon's record |
|---|---|
| Onboarding and enablement at scale | Kargo's point of contact for 100 Perplexity seats across engineering, product, sales and customer service; onboarded clients to run DSP bulk upload themselves (47 steps cut to 3); built the proposal workflow West-region sellers adopted (2-3 days cut to 3-4 hours) |
| Retention and renewal | 100% incumbent retention through the IPG-to-Omnicom agency move; the annual commitment renewed every year, with delivery at 120-210% of it |
| Expansion and conversion | 1 to 17 lines of business; $8.4M to $17.5M; $950K from net-new logos in 2025 |
| Book management | Ran a mid-market book (Chevron, Oregon Lottery, REI, Symetra) alongside the lead account and handed it off with no lapse |
| Health and usage signals | Reads delivery and performance data to catch risk and expansion early; diagnosed a dual-vendor bid-rejection root cause that rescued a second-half plan |
| Cross-functional advocacy | Brings product and engineering in on client fixes |
Education and credentials
- Indiana University, Kelley School of Business: B.A. Telecommunications, minor in Business Administration (2016)
- Perplexity AI Business Fellowship: advanced AI practitioner for enterprise applications (2025)
Full resume · LinkedIn · Los Angeles, CA